Frequently Asked Questions

I have placed an order. What happens now?

You should be contacted by our design team within 24 hours to get your artwork underway. Once you approve the artwork, simply pay your invoice and we will send your order to print.

If I place an order, when will they be ready?

Orders usually take around 5-6 weeks to be ready for dispatch.

How do I order?

You can order by sending an email to admin@wholesale-magnets.com.au or call us anytime on 1300 135 906.

Do you have artwork specs and templates?

We have templates available for all sizes. You can find the most popular sizes here.

Will I receive a proof before you print?

Yes. We will always send you a proof to approve before we send anything to print.

I thought I could do the artwork myself, but I can’t get it done, what should I do?

Relax, we can do it for you free of charge, just ask.

How do I know if my photo is ok?

Generally a photo downloaded off the internet will not have a high enough resolution. If in doubt, send it to us and we will let you know if we can use it.

If I do the artwork myself, how do I send it to you?

The best way is to send a print ready PDF, however we can accept most types of files. Just remember to include 3mm bleed lines on all edges.

How much do you charge for designing the artwork?

Artwork is free of charge. It is included with every order.

Will I receive a tax invoice?

Yes. With magnet orders you will generally receive two invoices. One for the 40% deposit and one for the 60% balance which is payable just prior to delivery. With Printing orders, you will usually receive one invoice for the total that is payable prior to sending to print. Once payment is received we will send you through a receipt.

Is there a fee to pay by credit card?

Yes, a small 1.7% processing surcharge is charged if you pay by Visa or MasterCard. Please don’t pay by Amex as you will incur a larger 3.5% processing fee.

How do I pay for my order?

Most of our customers pay into our bank account, these details will appear on your invoice. If you prefer, you can pay by credit card over the phone by calling 1300 135 906 (small fee applies).

Do I need to pay for my order upfront?

No, we don’t expect you to pay anything until you are 100% happy with the design. Once you are happy with your design we will ask for a 40% deposit for all magnet products or if it is for a printing product we will ask you to pay prior to sending it to print.

Can I pick up my order from your Sydney warehouse?

Unfortunately our warehouse is unable to accept pick-up orders. Our express courier service is the only method of delivery available.

Once my order is ready to dispatch, how long will it take to receive my order?

Delivery varies depending upon location, but here is a guide:

LOCATION DELIVERY TIME
Sydney, Melbourne, Canberra & Brisbane 1-2 working days
Adelaide & VIC/NSW country 2-3 days
Perth, Tasmania, Darwin & QLD/SA country 4-5 working days
WA/NT country 7 working days

How long will delivery take?

Our standard service takes around 5-6 weeks to have your magnets ready to dispatch. The minute your magnets hit our warehouse we will send them to you by express shipping

How much is delivery?

Delivery is included free of charge for all magnet orders and a small fee is changed for all other printing products.

Can I return my order if there is a mistake in the design?

It is your responsibility to ensure that the design is correct before you approve to print. We will not refund or reprint for any errors on the design. However, if we have stuffed up and got it wrong, we will reprint at no charge.

Can I cancel my order?

Yes, you can cancel your order at any time until artwork has been approved and deposit paid. Just let us know that you have changed your mind and we will cancel your order. If we have prepared a proof for you and you then decide to cancel a small $50 artwork charge applies.